FAQS

How do I access the EFM 2024?

To visit our exhibitor venues (Gropius Bau & Marriott Hotel), the EFM Industry Sessions (Documentation Centre for Displacement, Expulsion, Reconciliation) and Berlinale Series Market as well as Market Screenings (CinemaxX), benefit from our online features like the Screening Schedule, EFM Participants Guide and the EFM Industry Sessions programme you must be registered with a Market Badge. Find all info on prices and benefits here.

Companies may also register as exhibitors. Please contact for pricing and options.

How do I keep up to date with EFM news?

You can subscribe to our Infoletter, where we announce relevant information and programme highlights to watch out for.

When will the programme for the coming EFM edition be announced?

The Screening Schedule will be launched on Feb 1 and lists all titles of the 2024 edition. Films and screening dates are constantly being updated up until and during the market.
The Event Schedule will be online by the end of January. All Berlinale Industry Events and Associated Events will be added and updated continuously.
If you want to stay tuned on programme highlights and receive special announcements, please subscribe to our newsletter.

How do I communicate with fellow attendees at the EFM?

The EFM 2024 does not offer an inbuilt communication platform. We do, however provide an extensive overview on all attendees which can be filtered for numerous data. Our Participants Guide provides the necessary details to get in touch with people directly via email or phone.

What does the EFM Code of Conduct contain?

You can find our Code of Conduct and information about our Awareness Team here.

How do I apply for an EFM accreditation?

For a detailed guide see: Accreditation procedure.

What do I do if I've forgotten my user name?

If you have forgotten your user name, please contact the Berlinale Web Support team at

How can I pay for my accreditation?

You can only pay online for your accreditation more information can be found here.

Can I also pay the accreditation fee when I pick up my badge at the counter?

Payment at the accreditation counter is not possible. The Festival/EFM Accreditation must be paid online in advance by January 31.

Will I receive an invoice?

After completing your payment, you will receive an invoice by e-mail. You can also download this invoice at any time via the “My Accreditation” button in “My Account”. Before making your payment, you will have the opportunity to edit the billing address. Please note that it will not be possible to make any changes to the billing address after payment.

How can I cancel my accreditation?

A Market Badge or combined Festival Accreditation and Market Badge that has/have already been paid for cannot be cancelled completely. However, it/they can be converted into an Online Market Badge until January 31. The cost of the Online Market Badge will be offset against the fee already paid for the Market Badge. In such cases, the fee for the Online Market Badge will be the price applicable at the time that the Market Badge was requested.

It is not possible to cancel an Online Market Badge once it has been paid for.

Can I ask someone else to pick up my accreditation badge?

Accreditations and EFM badges can be picked up by someone else, but only upon presentation of a signed letter of authorisation. You will find more detailed information about this on the collection note that will be emailed to you one week before the start of the festival.

What do I do if I have lost my accreditation badge?

Please immediately report the loss of your accreditation badge to the office that issued your accreditation.The reissue of your badge will cost €30 and may take up to 24 hours.

I am an invited guest of the Berlinale/member of a film crew. How can I gain access to the EFM?

Access to the exhibitors within the EFM locations (Gropius Bau, Marriott Hotel,Documentation Centre for Displacement, Expulsion, Reconciliation) will be restricted from Feb 15 - Feb 21. To gain unrestricted access to the EFM venues, Market Screenings and the EFM online features, please order a Market Badge.

How long does it take to receive a confirmation of my accreditation application?

Applications are processed as quickly as possible in the order in which we receive them. Processing can take up to two weeks, especially for accreditations received just before one of the deadlines. As soon as your application has been processed, you will receive an e-mail from the accreditation office. If you applied for an accreditation over two weeks ago and have not yet received an e-mail, please contact the accreditation office.

The accreditation office has not yet processed my application and the Early Bear or Regular rate period is shortly due to expire. Will I have to pay the higher amount?

The date on which the accreditation application is submitted determines the amount to be paid. Please note, however, that payment of the Early Bear or Regular rate must be made by January 31, 2024 at the latest since this is when the favourable rate expires.

How do I know if I’ve been granted the Buyers status?

From mid-January onward, you will be able to see in the EFM Participants Guide who was granted a Buyers status. The Buyers status is not for sale but will be granted in limited number by the EFM. You are considered if you order a (Online) Market Badge and select "Acquisitions (…)" as your "Field of Activity" on the application form.

Can I buy a Day Pass on site?

Yes, you can purchase a Day Pass with access to EFM stands within Gropius Bau & Marriott Hotel (subject to capacity; buyers and exhibitors have priority). Find all prices and guidelines here.
Please note that the EFM Day Pass is subject to availability and can only be purchased on the day of use.

I am an exhibitor at the EFM. Do I also need to submit an application for accreditation?

Yes. EFM exhibitors must also complete the accreditation process and submit an application.

As an exhibitor, do I require a Market Badge?

Yes. For more information, please contact directly.

How do I get access to the EFM online features?

After you have paid for a Market Badge or Online Market Badge you will gain access to the EFM online features via “My Account” as they are released.

What are the exhibiting options of the EFM 2024?

For this year's edition of the EFM, we are offering on-site presences for sales agencies, institutions and regional funds - for individuals or combined under an umbrella.

As an official exhibitor, your company will have the advantage of exclusive benefits, such as the exhibitor status, the online Company Profile Page to promote your EFM screenings & events and company’s content, the possibility of reduced screening fees and a selected number of included Market Badges with Festival Accreditation as well as the overall EFM service.

For more detailed information please check Stands & Offices.

How do I edit my Virtual Stand?

Log into your personal EFM account on our website

Click on the link to edit your company Profile Page in the user menu

Logo: upload your company logo (min. image size: W 162 x H 33px, max. image size: W 324 x H 66px, file format jpg, png or gif, max. file size: 150 KB)

Featured Images (header of the page): Upload your artwork to promote your important content and link each one to an URL of your choice (up to 3 images, jpg, max image size: W 1790 x H 600 px; max. file size: 1 MB)

Company Description: This information is automatically provided as per your submission to .New: You can edit your description on the page.

Social Media Icons: link to your own social media channels (Youtube, Facebook, Instagram, Twitter).

Screenings: This information is automatically provided as per your screening bookings and links to your market screenings in the EFM Screening Schedule.

Each film can only be connected to one Company Profile Page.

Trailer: You will need to upload your trailer for your market screenings through your My Account in order for them to appear on your Company Profile Page.

1. Log in to your EFM Account

2. Go to “Film & Trailer Upload” (menu on the right side)

3. Click on “Submitted Film Entries”

4. Click on “Please upload a file (Trailer)” in order to start the upload

for any technical issues please contact: efm-techsupport@berlinale.de

Events: This information is automatically provided as per your event bookings and links to your events in the EFM Event Schedule.

Line-Up & Highlights: Upload your artwork and link each one to an URL of your choice (min. image size: W 135 x H 190px, max. image size: W 270 x H 380px, file format jpg, max. file size 250 KB). Please consider the correct order before uploading the files.

Contacts: This information is automatically provided as per your submission to . It is not necessary to be accredited in order to appear in this section.

Who can edit the Virtual Stand?

Everyone who is registered with your company can edit your Company Profile Page.

Do my colleagues need a Market Badge in order to be listed on our Company Profile Page?

Yes, only people with a Market Badge may appear in the Participants Guide as well as on the Company Profile Page.

Can I embed the link of my Virtual Stand somewhere else?

Yes, you may embed the link to your Company Profile Page wherever you wish (your own homepage, artwork, etc.). The link will be available once the profile pages will be published at the beginning of February.

Please note that only accredited professionals with an Online Market Badge are able to view your Company Profile Page.

Will sections appear in my Virtual Stand that I haven’t filled in?

The sections that do not apply for you, e.g. because you did not book Market Screenings, will not appear on your Company Profile Page.

Can I still edit my Virtual Stand during the EFM?

Yes, at any time. You may change or adapt content according to your wishes.

Where are the Market Screenings listed?

All Market Screenings (both On-Site and Online) are listed within our EFM Screening Schedule. On-Site Market Screenings are marked with the Map Marker Icon. Online Market Screenings are marked with the Screen Icon.

The Screening Schedule will be available as of beginning of February 2024.

Who can attend the On-Site Market Screenings?

To attend EFM On-Site Market Screenings a Market Badge is required. Please note that the right holders are entitled to restrict access to their screenings.

Who can attend the Online Market Screenings?

To watch Online Market Screenings a Market Badge or an Online Market Badge is required. Please note that the right holders are entitled to restrict access to their screenings.

How to access EFM On-Site Screenings?

To access EFM On-Site Screenings attendants must show their Market Badge to the staff at the entrance of the venue. Tickets will not be employed.

How to access EFM Online Screenings?

To access EFM Online Screenings you must be logged in to your EFM MyAccount. The Player for the Online Screening is embedded within the film detail page.

Why isn't it possible for me to watch certain On-Site Market Screenings?

At the discretion of the rights holder, access to On-Site Market Screenings may be limited to selected groups of EFM participants.

Why isn't it possible for me to watch a certain Online Screening?

At the discretion of the rights holder, access to Online Screenings may be limited to selected groups of EFM participants.

If I'm late, can I still enter an On-Site Market Screening?

Yes. Please note that in order to access a screening attendants must show their Market Badge to the staff at the entrance of the venue.

If I'm late, can I still enter the Online Screening room?

Each Online Market Screening is available within a time frame of 120 minutes after its beginning. Within this time, the film starts from the beginning regardless of the start time.

Do I have to convert the times of the Online Market Screenings to my time zone?

No, all Online Market Screenings are scheduled in global time so the local time of the viewer matters. All market participants have to determine their time zone during the registration process.

How does the EFM protect my footage?

The EFM provides a secure and reliable Online Screening service. All screeners are protected by a multi-DRM encryption and are additionally watermarked with the EFM logo burned into the picture. If you need further information, please contact

What is the Participants Guide?

The Participants Guide conveniently lists all industry attendees, discovers and filters relevant participants, buyers, exhibitors, producers etc.
By accessing the EFM Participants Guide, badge holders will have the opportunity to network with other market participants from around the world. Easily set up meetings with your peers or explore the participants’ slates as well as company portfolios online.

Can I change my name / job title / picture etc. published in the Participants Guide?

Please contact with the information you wish to change.
If you wish to change your picture, please make sure to send us a sharp portrait headshot with a good visual quality and a minimum of 400 pixels in height and 350 pixels in width.

How to set up my Producers & Project Page?

The European Film Market 2024 again features a personal Producer's Page for attending producers to upload projects, connect with peers and boost business online. You can edit and update your page at any time. Please refer to the Producers & Project Pages website for detailed description how to set up your Page.

I am looking to find more details of a certain EFM Industry Session, where do I go?

Please have a look at the Event Schedule in order to get more detailed information about a certain EFM Industry Session. The Event Schedule will be available at the end of January 2024 and will be updated regularly until and during the market.

Can I visit or watch an EFM Industry Session without an (Online) Market Badge?

Only selected press has access to the EFM Industry Sessions without a Market or Online Market Badge. You can still register for a Market or Online Market Badge here.

Where can I watch a certain EFM Industry Session VoD?

The videos on demand for a certain event or session will be embedded within the Event Schedule. Please choose the event and click on it, you will get to the event detail page where you can find all necessary information as well as the event link or stream on the bottom. Make sure you are logged in to your account to be able to watch VoDs. EFM Industry Sessions will be available on VoD within 24 hours, please be patient as it might differ slightly.

Where do I find FAQ about the Berlinale Series Market?

You can find all FAQ regarding the Berlinale Series Market on their website.

I have technical problems with an online application/feature on the EFM website, what can I do?

For any kind of technical problems, please contact our Web-Support: Tel. +49 30 25920-800 or mail at

I have technical problems delivering/uploading my film(s) or questions regarding technical specifications of my film(s), what can I do?

For any technical problems or questions regarding films and film delivery/upload, please check our Screening Guide and Technical Guidelines or contact our Film Office: Tel: +49 30 259 20 833 and/or EFM Tech-Support: Tel: +49 30 259 20 833

Are there any venues (screenings, receptions) that are not wheelchair accessible?

All screening facilities of the EFM are wheelchair accessible with the exception of the Cinemobile.

Please find the overview on all cinemas and studios here.

All of our EFM venues are wheelchair accessible except of the former producers hub that will be used again for similar purposes, The Gropius Bau will be modernised as of 2025 and it is planned to make the Producers & Projects Hub on the 2nd floor accessible at that time. We have also looked into the possibility of installing a temporary wheelchair lift on one side of the stairs, but unfortunately, for various technical reasons, this does not seem to be possible. As such, unfortunately this issue remains.

For all other venues whose infrastructure was not originally designed to be accessible, we will have ramps on site to make them wheelchair accessible.

For Berlinale tickets the Berlinale Inclusion Desk takes care of bookings for handicap admission.They also have an email address: that can get contacted for that matter.

Please visit our Accessibility website for more detailed information.

What is the Berlinale Kids Package?

The Berlinale Kids Package consists of two services:

1) Caretaker Registration and Kids Badge

In order to accompany or pick up your child at the EFM and Press locations, you can register up to two caregivers (nannies, relatives, friends) who will have priority access to certain EFM and Berlinale Press venues. In addition, your child will receive their very own KidsBadge.

2) Berlinale Kindergarten

The crèche will be open to children from 6 months to 6 years up to 5 hours per day from Feb 15 - 26. We will have professional, trained, and multilingual nannies taking care of your children and making the Berlinale worth their while too. Make sure to pre-register your child for a time slot.

Who can register for the Berlinale Kids Package?

Accredited professionals with a valid market badge, festival or press accreditation.

Does the kids package cost anything?

A service charge of €50 is to be paid upon receipt of your invoice after you have registered your child.

What are the steps to using the Berlinale Kids Package?

Step 1: Get registered

To register for the Berlinale Kids Package, send an email to kids@berlinale.de by January 15. A registration form will be send to you.

Step 2: Pre-Book Time-Slots for the Berlinale Kindergarten

From January 15 on, you can pre-book your time slots at the Berlinale Kindergarten through our registration form on a first-come, first-served basis.

Step 3: Once in Berlin (Badge Pick Up )

Collect your accreditation together with the KidsBadge at the accreditation counter at the Berlinale Service Center.

REGISTRATION

Must my child have a badge?

If you choose to bring your child with you, they are welcome to accompany you without obtaining a KidsBadge. However, the KidsBadge is required for access to the Berlinale Kindergarten and to register caregivers to provide supervision for your child while you are unable to do so. Please note that the KidsBadge is only available for children up to 12 years of age.

Does the accompanying caretaker need a badge?

The caretaker will not be provided with a badge. However, you must pre-register the accompanying caretaker through the registration form in advance. The caretaker's name will also appear on the back of the kid's badge.

The Kindergarten is not within any Berlinale venues, so no accreditation is needed to access it. However, in order to enter the EFM & Press locations, the caretakers' names will appear on lists at the access container (Gropius Bau) and the Info Counter (Marriott Hotel). Our staff will then hand out entry tokens to the caretakers

How can I give specific Instructions about my kid’s needs to the childcare?

With the dedicated registration form, you can provide details about food, care, health, and sleeping time. The Nanny team will review it and ask any questions if needed.

What if I pay for the service and end up not using it?

Unfortunately, we will not be managing reimbursements after you have paid for your child's badge.

BERLINALE KINDERGARTEN

Where is the Berlinale Kindergarten located?

The Berlinale Kindergarten is conveniently located around Potsdamer Platz, next to the Potsdamer Platz Arcaden. The exact address will be provided upon confirmation of registration. The Kindergarten is not within any Berlinale venues, so no accreditation is required in order to get to the Kindergarten

What are the opening hours of the Berlinale Kindergarten?

The Berlinale Kindergarten will be open daily from February 15 to 25 between 10 am and 8 pm.

Will there be catering at the Berlinale Kindergarten?

No, we will have some snacks and fruits available, but we unfortunately cannot provide full-scale catering. We kindly ask that you prepare lunch boxes for your child.

How does the allocation of time slots work?

Please send us your preferred time slots and we'll do our best to accommodate them. Our schedule operates on a first-come, first-served basis, so make sure to send us your preferences as soon as possible. We'll do our best to offer you your desired slots, but please note that we may not be able to guarantee them during peak times.Please ensure that you adhere to the specified timeslots as we are unable to accommodate deviations from the schedule. This may differ from the flexibility you have experienced in previous educational settings

Can I have a meeting at the Berlinale Kindergarten?

No.

My child is ill, can I still take him/her to the Kindergarten?

To ensure the health and safety of all children and staff, children who are experiencing any signs of illness are not permitted to attend the Berlinale Kindergarten. In the event that a child is unable to visit the facility due to illness please contact the Kids Coordinator as soon as possible. If a child becomes ill or unwell while in our care, the legal guardians or caretakers will be contacted immediately and the child needs to be collected within 60 minutes.

Please be advised that your child will be required to undergo a COVID-19 test upon arrival at the kindergarten. In order to proceed, a consent form needs to be signed with your contact information. We apologize for any inconvenience, but we are unable to make exceptions in this matter.

If you were unable to find the answers to your questions, please do not hesitate to contact us at . We will be happy to assist you with any further inquiries you may have. Thank you for your interest in our program.

Contacts

Websupport:

e-mail:
tel. +49 30 259 20 800

Accreditation:

e-mail:
tel. +49 30 259 20 198

Participants Guide:

e-mail:
tel. +49 30 259 20 198

Participants Guide (stand holders/exhibitors & screenings):

e-mail:
tel. +49 30 259 20 469

Exhibtors / Company Profile Page:

e-mail:

EFM Industry Sessions:

e-mail:

Film Office (for technical issues):

e-mail:
tel. +49 30 259 20 833

EFM Market Screenings:

for questions regarding content/ screening schedule/ programming/ booking
e-mail:

for technical issues
e-mail:
tel. +49 30 259 20 833

Berlinale Series Market:

e-mail:

Berlinale Co-Production Market:

e-mail:
tel. +49 30 259 20 517